Delivery & Refunds
Deliveries shall be made to the address designated upon registration on our website. You will be able to edit the delivery address at checkout, if you should require delivery at a different location (for example, at your work address). We maintain the right to exclude some areas from our delivery offering.
Agrumia will always strive to fulfil all orders in full, for the complete order that has been submitted. If you should find that the order is in any way lacking in quantities in respect to what was ordered, or if wrong good were delivered, then you are to notify us as soon as possible. You will not be charged for incorrect goods received or for goods which you have not received. If you are not pleased with the quantities that have been received as part of your order then we can arrange for the goods to be returned (however, in this case the goods must still be in good condition and not have been used). We will be liable for only the price of the goods incorrectly delivered or lacking, plus the cost of delivery, and not liable in any other way.
Agrumia offers free delivery for orders over £60. For order of £60 or less, there will be delivery charges applicable as follows:
Standard: 2 to 4 days delivery time
- weight up to 2kg a delivery charge of £3.99 applies
- weight from 2.01kg up to 5kg a delivery charge of £5.99 applies
- weight from 5.01kg up to 15kg a delivery charge of £6.95 applies
- overweight items up to 25kg a delivery charge of £7.95 applies
Expedited: next day delivery time
- weight up to 2kg a delivery charge of £5.99 applies
- weight from 2.01kg up to 5kg a delivery charge of £6.99 applies
- weight from 5.01kg up to 15kg a delivery charge of £7.95 applies
- overweight items up to 25kg a delivery charge of £8.99 applies
All prices stated above are inclusive of VAT
Agrumia will do its utmost to make deliveries in a timely fashion, according to the delivery slots specified. Conversely, it will be your responsibility to make sure that there is someone appropriate at the delivery address to sign for the delivery of the goods. If there is no one at the address specified at the time of attempted delivery, then the goods will not be delivered but rather retained by us. The delivery person will leave notice of the attempted delivery and we will telephone to rearrange for the delivery to be rearranged. Adverse weather conditions and other external events out of our control could result in late or cancelled delivery. If this situation should arise then we will do our utmost to reschedule with you an acceptable delivery time and date. Agrumia will be liable only limited to the price on the goods being delivered and the cost of delivery.
FAULTY GOODS & REFUNDS
Agrumia takes great pride and guarantees the quality of our goods. Upon receipt of your order, should you inspect the goods and not find them to our satisfaction, you should notify us promptly. We will speedily refund in full the cost of the goods that do not meet you reasonable satisfaction and we will arrange for those goods to be returned to us.